terms & Conditions
Terms & Conditions
of AB Hotelservice GmbH – Business Division Easy2Room§ 1 Scope of Application
These Terms and Conditions (T&Cs) apply to all contracts between AB Hotelservice GmbH – Business Division Easy2Room (hereinafter referred to as “the Service Provider”) and its clients (hereinafter referred to as “the Client”), unless expressly agreed otherwise. Any deviations or supplementary agreements must be made in writing.
§ 2 Subject of the Agreement
The Service Provider offers a full-service property management solution for short-term rentals via platforms such as Airbnb or similar portals. The scope of services includes, in particular: creation and management of professional listings (texts, photos, pricing strategy, publication), guest communication before, during, and after stays, key management, check-in and check-out, cleaning and preparation of the property according to hotel standards, coordination of service providers (e.g., cleaning, maintenance, repairs), ongoing price optimization and booking management. All listings (texts, photos, reviews, and layouts) created by the Service Provider remain its intellectual property. Any use, duplication, or continuation by the Client after termination of the agreement is strictly prohibited without written consent.
§ 3 Obligations of the Service Provider
The Service Provider performs all agreed services to the best of its knowledge and ability, using trained staff or authorized third parties. The Service Provider may engage third-party providers (e.g., cleaners, caretakers, or technical service providers) to fulfill its contractual duties. In case of key loss caused by the Service Provider, the costs for replacement or lock system exchange will be covered by the Service Provider. The Service Provider provides no guarantee of a specific occupancy rate or income level. The Service Provider is not responsible for legal or tax obligations of the Client (e.g., registration requirements or local rental permits).
§ 4 Obligations of the Client
The Client must provide the property in a clean, functional, and well-maintained condition. The apartment must be handed over in a state that does not require deep cleaning. The Service Provider only ensures ongoing hotel-standard cleaning thereafter. All personal belongings must be securely stored or removed prior to service commencement. The Service Provider assumes no liability for personal property left on site. The Client is responsible for obtaining all necessary permits and insurance, especially a liability policy covering guest-related damages. The apartment furnishings and amenities must always correspond to the information stated in the listing. The Client must immediately report technical defects or damages and is responsible for timely repair. Normal wear and tear (e.g., broken glassware, dishes, or textiles) must be replaced by the Client.
§ 5 Compensation and Payment Terms
The Service Provider receives a commission of 30% of the rental income per booking, plus applicable VAT. Cleaning fees are displayed in the listing and are usually charged to the guest. Payment is due on the fourth day after guest check-in, either via SEPA direct debit or PayPal payment link. A one-time setup fee of €99 plus VAT is charged for the listing creation, which will be deducted from the first booking. The Service Provider operates on a success-based model and only receives payment after a successful booking.
§ 6 Hotel-Standard Cleaning
The cleaning service includes: cleaning of all surfaces, dusting, and floor care; complete bathroom cleaning (shower/bathtub, toilet, sink, floor, mirror); bed linen change with fresh sheets; kitchen cleaning (work surfaces, sink, drawers, cupboards, and waste area). Deep cleanings (e.g., windows or special tasks) are not included but may be requested at an additional charge. If the apartment is not in a properly clean condition at the start of service, the Service Provider may charge an extra cleaning fee.
§ 7 Cancellations and Withdrawal
Cancellations follow the policies of the respective booking platform. If the Service Provider has already completed organizational or cleaning services prior to a last-minute cancellation, the agreed cleaning fee remains payable. If the Client receives a cancellation fee from the guest, the Service Provider is entitled to 20% of this fee as compensation for services rendered (e.g., listing creation, communication, coordination).
§ 8 Liability
The Service Provider is liable only for intentional or grossly negligent conduct. The Client bears full responsibility for damages caused by guests. The Service Provider is not liable for lost revenue, platform failures, or unforeseen events (e.g., power outages, system disruptions).
§ 9 Contract Duration and Termination
Both parties may terminate the agreement with four weeks’ notice to the end of the month. After termination, the Client may not use the listing, text, photos, or layout created by the Service Provider. Unauthorized use constitutes a copyright infringement and may result in legal action.
§ 10 Data Protection
The Service Provider processes personal data exclusively for the fulfillment of contractual obligations in compliance with the General Data Protection Regulation (GDPR). The Client consents to the storage and processing of data within the legal framework necessary for service provision.
§ 11 Final Provisions
These Terms & Conditions are governed by the laws of the Federal Republic of Germany. The place of jurisdiction is Munich, where legally permissible. Any amendments or additions must be made in writing. If any provision of these Terms & Conditions is found to be invalid, the remaining provisions shall remain in full force and effect.